Write in the app
Report it from the order details via “Support”, with a photo.Open in the appFrequently asked
Orders
How do I place an order?
Orders are completed in the app. “Order in the app” on the site takes you to the product or kitchen you picked; if the app isn't installed, to the store.
Which restaurants can I order from?
Only from Kcalculate kitchens: kcal., tera, Breaking Fast. Other restaurants in the guide are listed for information only.
Delivery
Which districts do you deliver to?
Same day: Konak, Karabağlar, Balçova, Narlıdere, Bayraklı.
Coming soon: Karşıyaka, Buca, Gaziemir, Menderes, Menemen.
Next day, by cold chain: the other 20 İzmir districts not on these two lists. Full list: Delivery zones.
An item was missing or wrong.
Report it from the order details via “Support”, with a photo; we reply within [N] hours.
Payment & refunds
Can I cancel my order?
[Answer — cancellation window and conditions]
Macro loyalty
How do I earn Macro?
You earn 1 Macro for every 500 TL order; 5 Macro buys a meal.
Account
How is a delivered meal added to the app?
It's logged to your meal diary automatically on delivery.
Write to us
If it's not about an order, write here; we reply within [N] business hours.